Delete your account

How to request account deletion

The ATE Food Farms mobile app does not currently include an in-app “Delete account” button. Signing out only ends your session — it does not delete your account. To delete your account, submit a request using one of the options below.

1. Confirm you previously created an ATE Food Farms account (for example farmer, neighbor, distributor, or donor).
2. Submit the form on this page with the email address on your account, or email support@atefoodfarms.org with the subject “Account deletion request”.
3. Optionally include your full name and any role you use in the app so we can verify the account.
4. We will confirm your request and complete deletion after verifying ownership of the account. Most requests are processed within 30 days.

You can also reach us from the app via Help & Support and ask for account deletion, or use our Contact page.

What data is deleted

When your deletion request is approved, we delete or permanently de-identify personal data tied to your account, including:

• Account credentials and sign-in identifiers
• Profile details such as name, email, phone number, and role profile
• Device tokens and notification preferences
• Personal training progress, gamification status, and in-app preferences linked to you
• Support chats and tickets associated with your personal account, where they are not required for ongoing investigations

What data may be retained

Some information may be retained when we have a legitimate need, such as legal compliance, financial recordkeeping, food-safety traceability, fraud prevention, or community verification integrity:

• Distribution and verification records — may be kept in anonymized or minimized form so community food deliveries remain auditable
• Payment and donation records — retained as required by applicable tax, accounting, or payment-provider rules (typically up to 7 years where legally required)
• Security and abuse records — limited logs may be kept for a reasonable period to investigate fraud, misuse, or safety issues
• Backups — deleted account data may remain in encrypted backups until those backups are rotated in the ordinary course of operations (generally within 90 days)

Retained data is limited to what is necessary for those purposes and is not used to keep your account active. See our Privacy Policy for more detail.